For the past 15 years, Caitlin Harper has advised leaders on communication strategy for all manner of organizational change. She has executed change initiatives around DEI, M&A, company rebrands, and headquarters moves for clients such as Johnson & Johnson, Business Insider, and Nike.

Caitlin’s strategic and creative approach to change management communication blends coaching, strategy, and implementation to help leaders and teams know what to say, when to say it, who to say it to, and—most importantly—why. She leverages organic organizational tools and techniques to engage change-makers at all levels. Her approach makes change management not just an event-specific exercise, but part of an organization’s DNA.

Caitlin’s proprietary peer coaching program has taught thousands of people to drive change and achieve business goals by using professional coaching techniques in everyday workplace conversations. She is also a frequent speaker, workshop facilitator, panelist, and podcast guest on topics of organizational change, internal communication strategy, DEI, leadership and learning, management and coaching, women in the workplace, mental health and wellness at work, and company culture.

Caitlin holds an M.F.A. in Creative Writing summa cum laude from The New School in New York City and a B.A. in English summa cum laude from the University of Florida with minors in Psychology, Linguistics, and
Entrepreneurship.

Our proprietary assessments measure change readiness and impact. From there, we drive behavior change through strategy, roadmaps, vision/mission alignment, training, executive coaching, change management, program management, and process improvement. Here is a map of our methodology.

  • Conduct Discovery
  • Define Vision and Mission
  • Align Sponsors and Champions
  • Define Success Measures
  • Develop Communication Strategy
  • Align Systems and Processes
  • Mobilize Teams to Execute the Change
  • Define Charters for Each Workstream
  • Communicate Change to the Organization
  • Train the Organization
  • Create Open Feedback Channels
  • Develop Change Playbooks and Toolkits
  • Ongoing Monitoring and Evaluation

Baseline Pre-Change:

  • Change Readiness Survey
  • Process Gap Analysis
  • Stakeholder Interviews
  • Talent Assessment

Talent During Change:

  • Change Adoption Assessment
  • Leadership Dashboard
  • Support Requests Trends and Metrics
  • Benefit Realization and ROI
  • Employee Participation Measures
  • Compliance and Utilization Reports

Impact Post-Change:

  • Organizational & Individual Performance
  • Satisfaction Surveys
  • Training Participation and Impact
  • Communication Effectiveness