Dr. Monica Sylvain has spent 30 years consulting and coaching executives at multinational corporations across financial services, higher education, commodity chemicals, and non-profits. Her expertise spans inclusive culture transformation, identification and retention of diverse talent, corporate social responsibility, ESG, and board diversity.

As the inaugural Chief Diversity Officer of IBERIABANK, Monica convened the board and C-Suite to generate buy-in and directional agreement. From there, she established a baseline by conducting a 12-state listening tour with 1,000 associates, performing qualitative and quantitative assessments, and assembling multi-layered talent maps. Through that process, she guided the CEO to define high-level goals for the entire organization. By aligning associate feedback with business objectives, she identified the key internal and external DEI business drivers and crafted the first-ever enterprise-wide diversity, equity, and inclusion (DEI) vision, mission, values, and strategic plan.

Monica regularly speaks for the American Bankers Association DEI Summit, American Alliance of Museums, Women Empowerment Conversations – Leadership River Region, the Talent Development Association, the Consumer Bankers Association, and the Louisiana Society for Human Resource Management (SHRM) Diversity and Inclusion Summit.

Monica earned her B.S. in Chemical Engineering magna cum laude from Howard University and a Ph.D. with honors in Analytical Chemistry from Louisiana State University. She was the founding Director of the LA-STEM Research Scholars Program, recognized as a national model for diversifying and transforming STEM undergraduate education.

Our proprietary assessments measure change readiness and impact. From there, we drive behavior change through strategy, roadmaps, vision/mission alignment, training, executive coaching, change management, program management, and process improvement. Here is a map of our methodology.

  • Conduct Discovery
  • Define Vision and Mission
  • Align Sponsors and Champions
  • Define Success Measures
  • Develop Communication Strategy
  • Align Systems and Processes
  • Mobilize Teams to Execute the Change
  • Define Charters for Each Workstream
  • Communicate Change to the Organization
  • Train the Organization
  • Create Open Feedback Channels
  • Develop Change Playbooks and Toolkits
  • Ongoing Monitoring and Evaluation

Baseline Pre-Change:

  • Change Readiness Survey
  • Process Gap Analysis
  • Stakeholder Interviews
  • Talent Assessment

Talent During Change:

  • Change Adoption Assessment
  • Leadership Dashboard
  • Support Requests Trends and Metrics
  • Benefit Realization and ROI
  • Employee Participation Measures
  • Compliance and Utilization Reports

Impact Post-Change:

  • Organizational & Individual Performance
  • Satisfaction Surveys
  • Training Participation and Impact
  • Communication Effectiveness